Question 1

How much does junk removal cost?

Accepted Answer

Our junk removal pricing is based on how much space your items take up in our truck. We use volume-based pricing, meaning smaller loads cost less than larger loads. Single-item pricing is available for common pieces like mattresses, refrigerators, or couches. We always provide a free, no-obligation quote in person before any work begins, and you'll receive your final quote on-site before we load anything. Pricing includes all labor, loading, hauling, and proper disposal or recycling. We serve Richmond, Henrico, Chesterfield, Midlothian, Mechanicsville, Ashland, and Goochland with transparent, upfront pricing. Learn more on our pricing page.

Question 2

What does your pricing include? Is labor and disposal included?

Accepted Answer

Yes, our all-inclusive pricing covers everything: labor for loading and carrying items from anywhere on your property, equipment like dollies and straps for heavy items, hauling and transportation, and proper disposal fees or recycling costs. There are no hidden fees. We provide the final quote before loading, and that's what you pay—no surprises. The only time pricing might change is if you add additional items beyond the original estimate. Payment is due upon completion unless you have an approved commercial invoice account.

Question 3

Is there a minimum charge for junk removal?

Accepted Answer

Yes, we have a minimum charge for small loads, which covers jobs up to a small portion of our truck. This is perfect for a few bags of junk, a single piece of furniture, or small cleanout projects. Even if you only have one or two items, we can still help—and our pricing is designed to be fair and transparent for jobs of all sizes. We always provide a free, no-obligation quote in person, so you'll know exactly what it costs before we start. Call or text us to schedule your free on-site estimate.

Question 4

Do you offer free estimates?

Accepted Answer

Yes! We always provide a free, no-obligation quote in person at your location. We'll come to your property, assess your items, and give you an exact quote before we load anything. There's never any pressure or obligation—if the price works for you, we'll load it up right away. If not, no hard feelings and no charge. Our quotes include all labor, loading, hauling, and disposal costs. You can also call or text us to schedule your free on-site estimate.

Question 5

How accurate are your estimates?

Accepted Answer

Our estimates are very accurate. We always provide a free, no-obligation quote in person at your location. For on-site estimates, the price we quote is the price you pay, as long as the scope doesn't change. The only time the final price differs is if you add more items than originally estimated. We pride ourselves on transparent, honest pricing with no hidden fees or surprise charges. You'll know exactly what you're paying before we load anything.

Question 6

What items do you accept? What will you take?

Accepted Answer

We accept almost everything! Common items include furniture (couches, mattresses, tables, chairs, dressers), appliances (refrigerators, washers, dryers, stoves, dishwashers), electronics and e-waste (TVs, computers, printers, stereos), yard waste (branches, leaves, mulch, patio furniture), exercise equipment (treadmills, weight benches, ellipticals), hot tubs and pools, construction debris (drywall, lumber, flooring, cabinets), and general household junk (boxes, bags, clothing, books, toys). We also handle full property cleanouts, estate cleanouts, foreclosure cleanouts, and hoarding situations.

Question 7

What items won't you take? What can't you remove?

Accepted Answer

For safety and legal reasons, we cannot accept hazardous materials including wet paint, gasoline, oil, propane tanks, pesticides, herbicides, certain batteries (car batteries, lithium batteries), asbestos, medical waste, or any materials contaminated with biohazards. We also cannot take items infested with bed bugs. These items require special disposal through designated drop-off programs. If you're unsure whether we can take something, just call or text us a photo and we'll let you know right away.

Question 8

Do you remove heavy items like appliances and refrigerators?

Accepted Answer

Absolutely! Our teams are trained and equipped to safely remove all appliances including refrigerators, freezers, washers, dryers, stoves, ovens, dishwashers, and water heaters. We bring dollies, straps, and moving equipment to handle heavy items without damaging your property. We can remove appliances from basements, second floors, or tight spaces. All appliances are properly recycled or disposed of according to EPA and Virginia regulations. Refrigerants are recovered by certified technicians as required by law.

Question 9

Do you handle e-waste and electronics recycling?

Accepted Answer

Yes, we accept all electronics and e-waste including TVs, computer monitors, laptops, desktops, printers, stereo equipment, cell phones, tablets, and more. We partner with certified e-waste recycling facilities to ensure your electronics are disposed of responsibly and don't end up in landfills. Sensitive data on devices can be destroyed upon request. Electronics recycling is important for environmental protection and recovering valuable materials like metals and plastics.

Question 10

Can you remove yard waste and landscaping debris?

Accepted Answer

Yes! We handle all types of yard waste including leaves, grass clippings, branches, tree limbs, mulch, dirt, sod, rocks, patio furniture, sheds (light demolition), playground equipment, and fencing. Whether you're cleaning up after a storm, completing a landscaping project, or doing seasonal yard cleanup in Richmond, Henrico, or Chesterfield, we can haul it all away. Our teams work year-round to keep your property looking great.

Question 11

Do you handle hoarding cleanup or estate cleanouts?

Accepted Answer

Yes, we provide compassionate, professional hoarding cleanup and estate cleanout services. Our team understands these are sensitive situations and we work with respect and discretion. We can remove all items, sort through belongings to identify valuables or keepsakes, donate usable items, and leave the property clean and ready for the next phase. We've helped families throughout Richmond, Henrico, and Chesterfield with difficult cleanout situations.

Question 12

How quickly can you come? Do you offer same-day service?

Accepted Answer

We offer same-day and next-day junk removal service throughout Richmond, Henrico, Chesterfield, Midlothian, Mechanicsville, Ashland, and Goochland. If you call or text before noon, we can often arrive the same day, depending on our schedule. In many cases, we can be there within just a few hours. We understand that junk removal is often urgent—whether you're preparing for a move, dealing with a renovation timeline, or need fast cleanup—and we do our best to accommodate your schedule.

Question 13

Do I need to be home when you pick up junk?

Accepted Answer

For full-service junk removal, yes—we do need you (or a designated representative) present so we can confirm exactly which items to take and provide your final quote before loading. However, if you have items at the curb or in an easily accessible area and you've already received a quote, we may be able to arrange a curbside pickup without you being present. Just let us know your situation when booking and we'll work with you to find a convenient solution.

Question 14

What time windows do you offer for appointments?

Accepted Answer

We schedule appointments in 2-hour windows to give us flexibility with traffic and job completion times. We'll call or text you 15-30 minutes before we arrive so you're not waiting around all day. We offer morning, afternoon, and sometimes evening time slots. When you book, we'll find a window that works best for your schedule. Our goal is to be punctual, professional, and respectful of your time.

Question 15

Are you licensed, insured, and bonded?

Accepted Answer

Yes, Get My Junk is fully licensed, insured, and bonded. We carry general liability insurance to protect your property during junk removal, and workers' compensation insurance to cover our team. We can provide a Certificate of Insurance (COI) upon request, which is helpful for property managers, commercial clients, HOAs, and real estate agents. You can trust that we operate professionally and responsibly, meeting all Virginia state and local business requirements.

Question 16

Do you offer discounts for seniors, military, or first responders?

Accepted Answer

Yes! We're proud to offer special discounts to seniors (55+), active military and veterans, and first responders including police, firefighters, and EMTs. Please mention your eligibility when booking to receive your discount. It's our way of saying thank you for your service and dedication to our Richmond community.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Discover, American Express), debit cards, cash, and checks. For commercial clients and property managers, we offer invoice billing with approved accounts. Payment is due upon completion of the job unless you have an approved commercial invoice arrangement. We provide an itemized receipt for all services.

Question 18

What happens to my items? Do you recycle and donate?

Accepted Answer

We're committed to eco-friendly junk removal. First, we assess items for donation—usable furniture, working appliances, clothing, and household goods are donated to local Richmond charities like Diversity Thrift, Goodwill, and Habitat for Humanity ReStore. Next, we recycle metals, electronics, cardboard, and other recyclable materials through certified facilities. On average, we divert 60-70% of collected junk from landfills through donation and recycling. Only items that can't be donated or recycled are disposed of at licensed facilities.

Question 19

How much waste do you divert from landfills?

Accepted Answer

We divert approximately 60-70% of the junk we collect from landfills through donation and recycling programs. That means the majority of items we pick up get a second life—either helping families in need through donations or being recycled into new materials. We track our diversion rates and continually work to improve our environmental impact. Choosing eco-friendly junk removal helps reduce waste in Virginia landfills and supports a circular economy.

Question 20

What's your service area? Where do you provide junk removal?

Accepted Answer

We proudly serve Richmond and the greater metro area including Henrico County, Chesterfield County, Midlothian, Mechanicsville, Ashland, Goochland, Glen Allen, Short Pump, and surrounding communities. Our local team knows the area well and can typically reach you quickly. If you're unsure whether we service your location, give us a call—we may be able to accommodate areas just outside our typical range for larger jobs.

Frequently Asked Questions

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Pricing & Costs

What We Take & Services

Scheduling & Availability

Trust, Eco-Friendly Practices & Service Area

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